Privacy Policy

This Privacy Policy describes how National Speech & Language College ("we", "us", or "our") collects, uses, and protects the personal information you provide when using our online platform and accessing our services. We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Australian privacy principles.

Information We Collect

We collect personal information to provide and improve our services and our online platform. The types of information we may collect include:

• Information you provide directly: This includes information you give us when you register an account, apply for a course, enroll in programs, participate in forums, fill out forms, contact customer support, or otherwise interact with our service. This may include your name, contact details (such as physical address), educational background, professional qualifications, payment information (which is processed securely by third-party payment processors), and any other information you choose to provide.

• Information we collect automatically: When you visit our site, we may automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and other usage data. This information helps us understand how users interact with our site and improve its functionality. We may use cookies and similar tracking technologies for this purpose.

• Information from third parties: We may receive information about you from third parties, such as professional bodies, accreditation organisations, or partners, where permitted by law and with your consent or where necessary for the provision of our services.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage your access to our online platform and services, including delivering course content, facilitating your participation in programs, and managing your account.
• To process your applications, enrollments, and payments.
• To communicate with you about your account, our services, updates, and important information.
• To provide customer support and respond to your inquiries.
• To personalise your experience on our site and tailor content and offerings.
• To improve and develop our services, site functionality, and user experience.
• To ensure the security and integrity of our online platform and prevent fraud or other illegal activities.
• To comply with legal obligations and regulatory requirements.
• For marketing purposes, such as sending you information about other courses or services we offer that may be of interest to you, where we have a lawful basis to do so (e.g., consent or legitimate interests). You can opt-out of marketing communications at any time.

Lawful Basis for Processing

We process your personal information based on several legal grounds:

• Performance of a contract: We process information necessary to provide the services you request or that are necessary to perform a contract with you (e.g., delivering a course you enrolled in).
• Legitimate interests: We process information for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms. This includes purposes like improving our services, security, analytics, and certain marketing activities.
• Compliance with legal obligations: We may process your information where necessary to comply with applicable laws, regulations, or legal processes.
• Consent: Where required by law, we may process your information based on your explicit consent. You have the right to withdraw consent at any time.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, hosting, data storage, analytics, and customer support. These providers have access to personal information only as needed to perform their services and are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Partners and Affiliates: We may share information with partners or affiliated organisations where necessary to deliver joint programs, verify qualifications, or as otherwise required for the services you access, often with your consent or as necessary for a specific program requirement.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• With Your Consent: We may share your information with other third parties when we have your consent to do so.
• Aggregated or De-identified Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, analytics, or other purposes.

Data Security

We implement technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, and destruction. While we strive to protect your personal data, no security system is impenetrable, and we cannot guarantee the absolute security of your information transmitted through our online platform.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

• The right to access: You have the right to request access to the personal information we hold about you.
• The right to rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• The right to erasure: You have the right to request that we delete your personal information under certain circumstances.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).